At St. Michael’s Homes, we are committed to protecting the privacy of every individual who visits our website or interacts with our services. We believe that your personal information deserves to be treated with care, dignity, and transparency. This Privacy Policy outlines what information we collect, how we use it, and how we protect it.

1. Information We Collect

We collect personal information only when it is voluntarily provided by you. This may include:

• Name, email, phone number, and message content when you fill out our contact form.
• Personal details shared as part of program referrals or applications (via secure forms or by phone/email).
• Donation information, if you contribute to us through third-party platforms (e.g., CanadaHelps).

We may also collect non-identifying information about your visit, such as IP address, browser type, and pages visited, to help us improve the performance and accessibility of our website.

2. How We Use Your Information

We use the information you provide in the following ways:

• To respond to inquiries submitted via the contact form.
• To process referrals or applications to our programs and services.
• To send important updates or program information (only with your consent).
• To process and acknowledge donations.
• To understand website usage and improve our user experience.

We will never sell, rent, or share your personal information without your consent, except as required by law.

3. Donation Processing

St. Michael’s Homes uses third-party services (e.g., CanadaHelps) to process donations. We do not collect or store credit card information on our servers. Please refer to CanadaHelps’ Privacy Policy for details on how they manage your data.

4. Data Security

We take reasonable precautions to safeguard your information from unauthorized access, disclosure, or misuse. This includes secure storage systems and limited staff access to personal data.

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Withdraw your consent at any time for communications or data processing.

To make a request, please contact us at info@stmichaelshomes.org.

6. Accessibility

This website is built in accordance with AODA (Accessibility for Ontarians with Disabilities Act) standards. If you require any of this information in an alternate format, please let us know.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

St. Michael’s Homes
262 Gerrard Street East
Toronto, ON M5A 2G2
Email: info@stmichaelshomes.org
Phone: 416-926-8267